HLLP values, its relationship with you and your privacy is important to us. Accordingly, we have implemented this privacy policy to inform you of the collection and use of your personal information and discloses the company’s privacy practices including what type of information is gathered, how information is used and with whom information is shared.

Collection of Personal Data

HLLP collects most of your personal information when you deal directly with us, be it by phone, email, fax, letter, via the HLLP website, during your visit at a HLLP showroom and any registration you make to receive information, including via email newsletter sign up.

As well as collecting information directly from you, there may be occasions when we collect information about you from a third party.

The personal information which HLLP collect and holds includes:

Your name, address, email address, gender, date of birth, occupation, contact information, your health care professional, sleeping patterns, information about dealings with us, including purchase history, and subscriptions for HLLP services;

Other items may also be collected such as;

family details including partners name and contact details, children’s names and ages
your medical history, when disclosed during your discussions with HLLP or via your referring health care professional at your consent
your business details if relevant through delivery details, as a supplier or health care professional
competitor products used, when disclosed during your discussions with HLLP or not obtained by a third party
details of the items ordered or purchased from HLLP.

By providing HLLP with personal information, you consent to that information being collected, used, disclosed and stored in accordance with this Privacy Policy.

Information collected via our website

Users can visit the HLLP website without revealing who they are or other personal information. HLLP will not collect any personal information about visitors to our website except when they knowingly provide it. (e.g. via email, “contact us” form or “booking form”).

When you visit and browse the HLLP website, we collect information for statistical, reporting and maintenance purposes. This information is used to administer and improve the performance of the HLLP website and will not be used to identify you. The information may include:

the number of users visiting our website and the number of pages viewed;
the date, time and duration of a visit;
visiting patterns of individuals accessing backtosleep.com.au;
the IP address of your computer; and
the path taken through our website.

HLLP use website analytic services to help analyse how you use the HLLP website. Analytics generate statistical and other information about website use by means including but not limited to cookies which are stored on users’ computers. The information generated is used to create reports about the use of the HLLP website.

Cookies

HLLP may use “cookies” on the HLLP website. These are small text files, which are placed on your hard drives by some websites to store information. Cookies are used as a means for our website to remember your preferences and are thus designed to improve your experience. Cookies may collect and store personal information about you.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Just check with your browser on how to do so.

Control of Your Password

You are responsible for all actions taken with your User ID and password, including fees. Therefore we do not recommend that you disclose your password to any third parties. If you choose to share your User ID and password or your information with third parties to provide you additional services, you agree that you are responsible for all actions taken with your User ID and password and therefore you should review that third party’s privacy policy. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.

Email Newsletter Subscription

All our newsletters contain a link to unsubscribe if you choose to unsubscribe you will not receive newsletters from us again. In order to make our emails more relevant and useful to you, our servers may receive a confirmation when you open email from us.

Information from Third Parties

HLLP may also collect personal information that is given to them by a third party (for example, your referring health care professional). This information forms part of the personal information described in this policy. HLLP will not intentionally solicit personal information that is unintentionally disclosed.

Google Ads Remarketing

HLLP uses remarketing to advertise online.

Third-party vendors, including Google, show our ads on sites across the internet.

Third-party vendors, including Google, use cookies to serve ads based on your past visits to this website.

Visitors can opt out of Google’s use of cookies by visiting the Ads Preference Manager or visitors can opt out of a third-party vendor’s use of cookies by visiting Network Advertising Initiative opt-out page.